Frequently Asked Questions (FAQ)

1. How do I find the right size?

We provide a detailed size chart for each garment on the product pages. Please compare your measurements with the chart to find the correct size. If you are between sizes, we recommend choosing the larger size.

2. Can I change or cancel my order?

Unfortunately, once an order has been submitted and processed, we are unable to make any changes or cancellations. Please review your order carefully before submitting it. If you still need assistance, please contact our customer service team as soon as possible.

3. How can I return an item?

We offer easy returns. You can return items in their original packaging and unworn within 14 days of receipt. For more information on returns, please visit our returns page.

4. How long does shipping take?

Shipping usually takes 3-5 business days, depending on your location and the shipping provider you choose. You will receive a tracking number to track your order.

5. Which payment methods are accepted?

We accept a variety of payment methods including:

• credit card (Visa, Mastercard, American Express)

• PayPal

• Sofortüberweisung

• Apple Pay and Google Pay

6. Are the prices inclusive of VAT?

Yes, all prices on our website include VAT. There are no hidden fees.

7. How can I redeem a voucher?

Voucher codes can be entered in the appropriate field during checkout. The discount will be immediately applied to the order value as soon as the code is valid.

8. What do I do if an item is sold out?

If an item is currently sold out, you can sign up for a notification to be informed when the item is back in stock.

9. Are there any discounts or special offers?

Yes, we regularly offer discounts and special promotions. Sign up for our newsletter to be informed about current offers and promotions.

10. Is my order safe?

Yes, all orders are secure. We use SSL encryption to protect your personal and payment information. Your security is our top priority.

11. Can I have my order delivered to a different address?

Yes, you can specify an alternative delivery address during the order process. This is particularly useful if you want to send gifts.

12. Do you offer gift vouchers?

Yes, we offer gift vouchers in various amounts. These can easily be purchased online and sent via email.

13. What should I do if I received a damaged or incorrect product?

We apologize for any inconvenience this may cause. Please contact our customer service immediately and send us a photo of the damaged or faulty product. We will offer you a solution as soon as possible, such as an exchange or refund.

14. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination country and are displayed during checkout.

15. How can I contact customer service?

Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. You can contact us by email at [support@deinshop.com] or by phone at [123-456-789].